Case Highlights Case Study - Singapore Tourism Board Case Study - Football Association of Singapore Case Study - Health Promotion Board Case Study - Feedback Unit, MCYS Client Listing Home > Customer > Case Highlights > Case Study - Feedback Unit, MCYS   Case Study - Online Consultation Portal (OLCP) - Feedback Unit, MCYS Background The objective was to work with the Feedback Unit of the Ministry of Communication, Youth and Sports to develop a single point of feedback for over thirty state government agencies that published and distributed information independently. The Consultation Portal now provides Singapore Citizen with a "one-stop shop" for all government feedback and consultation. Challenges and Solutions The key aspect of the site's functionality is its ability to promote current news and information directly off the homepage. This is in answer to the needs of visitors who are often keen to jump into the site to find some current information quickly and easily. This also allows other government agencies to distribute their material through a popular and well-promoted site avoiding the high infrastructure, technical and marketing cost associated with developing a stand-alone web site. The success of OLCP has also lead to further opportunities in the expansion of the consultation process to include Live Chat and the development of an online event booking facility. Features Administrative management tool that allows new agencies to be quickly added to the system. Other community portal features include a forum, chatroom, polls and surveys, and user management system. A close working relationship has continued to be a key factor in the success of the Feedback Portal as WPH has grown its understanding of their function and needs. Visit Sites www.feedback.gov.sg   Copyright © 2009. Web Professional House Pte Ltd. T (65) 62267169 F (65) 62267147 This website is best viewed at 800 x 600 screen resolution with Internet Explorer 5.0 and above.